Desk · owners · escalation · log
The team on the floor while the programme is running — arrivals, venue, stage, guests, suppliers and incidents, with named owners and written decision rights.
The work
Everything before show day is preparation. On show day the plan meets fourteen suppliers, a delayed flight, a speaker who has rewritten their deck and a client executive who wants something changed at eleven minutes’ notice.
We run a live desk: one current version of the schedule, a named owner for every workstream, agreed decision rights so the floor can act without waking anyone, a morning briefing, an evening handover and a written log of what was decided and by whom.
What may the floor lead spend without asking? What change needs the client sponsor? Who decides if the outdoor dinner moves indoors, and by when? Agreed and written down before travel, so that at 17:40 with weather closing in, somebody just decides.
The live board answers where everybody is right now. Open incidents and delayed arrivals sit above the attendance numbers, because the numbers are reassuring and the alerts are actionable.
Shifts change; problems do not. Every handover moves the open list with owner and status, so the incoming lead is not rediscovering at 06:00 that a supplier promised something at 23:00.
Discreet arrival routing, a host who knows the names and the faces, a room that is ready when they reach it, and a recovery plan for the flight that did not arrive. Executives should not be able to tell that any of it was difficult.
What you get
These are the artefacts that exist at the end of this workstream. If one of them is missing from a proposal you have received elsewhere, it is worth asking why.
Where this is used
10 – 60 delegates
Private working programmes for boards and executive teams — the property, the arrivals, the pacing and the discretion.
80 – 2,000 guests
Controlled product reveals for media, partners, customers and staff — staging, demonstration, embargo management and a follow-up that starts the same day.
6 – 60 co-exhibitors
Country, industry and group pavilions — co-exhibitor onboarding, shared build, joint hospitality and one coordinated presence instead of twenty independent ones.
30 – 1,200 attendees
Capital markets days, investor meetings and annual general meetings — accuracy, access control, voting logistics and an accurate record of what was said.
Related services
Programme · delegates · stage · sponsors
Annual meetings, association congresses and customer conferences run as one plan — venue, programme, speakers, registration, sponsors, hotels, arrivals and the helpdesk.
Ground · venues · experiences · permits
What a DMC does, run to our standard — transport, venues, permits, staffing, dining and experiences in destination, with one accountable contact rather than a local subcontract.
Register · check in · match · report
The platform behind the programme — registration, portals, QR badging, matchmaking, live boards and a close-out data handover in a format your team can use.
The team on the floor while the programme is running — arrivals, venue, stage, guests, suppliers and incidents, with named owners and written decision rights.
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